CORONAVIRUS - New Official Update

Since the beginning of the current health emergency, Custom has implemented initiatives to allow its staff to work in optimal safety conditions and at the same time provide operational continuity, in full compliance with the local directives issued by the countries where the company operates.


Following the provisions of the new Presidential Decree dated March 22, which laid down even stricter measures to face the COVID-19 emergency, we would like to inform you that Custom 's telephone reception as well ordinary reception services shall be temporarily suspended until new instructions are provided. On the other hand, our SERVICE CENTER is fully operational and first and second level telephone support is always available, both in Italy and abroad, with over 50 telephone lines available by calling number +39 05211855750.


We wish to remind you that on our Custom4U portal you will find, 24/7 and accessible from everywhere, all the technical support documentation for Custom products.


Today, where possible, all of our departments are operating in smart working mode: research and development, planning, sales and marketing, service centre and purchase department.

If you do not have the direct contact details of some departments or employees that you need to contact, please write an e-mail to: We will get back to you as soon as possible.



Published on 26/03/2020 in News


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