Repair service
Custom also supports distributors and partners in the after-sales phase, through a dedicated repair service and specialised technical expertise.
An activity designed to guarantee reliability, control and continuity in managing products throughout their life cycle.
RMA Service
Support through the Custom network
The RMA service is managed in collaboration with Custom distributors and partners, who are the point of reference for starting and managing support and repair requests.
Repair service
Each product is taken in charge by specialist staff and undergoes a technical inspection to identify the fault and define the work required. The repair is followed by restoration and a final check, before the product is returned through the distribution network.
- Intake and technical inspection
- Fault diagnosis
- Repair and restoration
- Final check and return
Custom4U Portal
Custom4U is the portal reserved for distributors and partners to manage support and repair requests and access the tools provided by Custom.
For RMA procedures, it lets you:
- Start a repair request
- Manage the information relating to the case
- Check the status and updates of the request
Custom4U also offers distributors and partners dedicated tools to consult documentation and product information, access utilities and updates, manage licences and configurations and use the available support services.
THE VALUE OF SERVICE
Data and expertise for a more efficient service
Every repair generates useful information for understanding how products behave and identifying any recurring issues. Analysing the data collected turns field experience into a wealth of knowledge that supports service, quality and product development activities.
Repair data analysis
Identification of recurring issues
Sharing feedback with quality and design teams
Optimisation of support processes
Continuous improvement
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