governance & sustainability

SA8000 reports

An SA8000 report is a formal or informal communication through which a worker or interested party reports a possible violation, or risk of violation, of SA8000 requirements.

This section explains how to submit an SA8000 report.

How to Submit an SA8000 Report

Any workers or interested parties who identify a situation that conflicts with the SA8000 social responsibility principles may submit a report through one of the following channels:

  • By email to socialperformanceteam@custom.it;
  • Directly to the SA8000 Workers’ Representative (internal reports only);
  • Using the “SA8000 Report” form available on the SharePoint portal, “SA8000 - CUSTOM Social Responsibility”;
  • By email, specifying “SA8000” in the body of the report.


Reports may also be submitted to:

  • TUV Italia, the Certification Body
    c/o TUV Italia Srl - Viale Fulvio Testi, 280/6 - 20126 Milan, Italy
    Tel: +39 02 241301
    Website: https://tuvsud.segnalazioni.net/

  • SAAS - Social Accountability Accreditation Services
    9 East 37th Street, 10th floor - New York, NY 10016, United States of America
    Email: saas@saasaccreditation.org
    Tel: +1-212-391-2106 ext. 223, extension 204.

CUSTOM ensures that the channels and mechanisms established for handling reports concerning social responsibility principles are legitimate, accessible, predictable, equitable, transparent, compatible with rights, non-retaliatory, monitored, anonymous (where preferred), and supportive of continuous improvement.