Gender Equality and Zero-Tolerance Policy

 

CUSTOM develops and delivers standard and customized hardware and software solutions, pursuing significant and sustainable growth in national and international markets, in line with the strategic guidelines defined by the Chairman.

In this context, CUSTOM recognizes Gender Equality, inclusion, the appreciation of diversity and the protection of human dignity as fundamental principles of its culture and organizational model.

CUSTOM is committed to promoting a respectful, inclusive working environment focused on valuing people’s skills, experience and career paths, while ensuring equal opportunities and fair, transparent criteria throughout the entire professional life cycle.

Commitments - To put these principles into practice, CUSTOM undertakes to:
 

• apply fair and non-discriminatory criteria in selection and hiring, career management, training, professional development, and the assignment of roles and responsibilities;
• promote pay equity and equal treatment for the same roles, responsibilities and skills;
• protect parenthood and caregiving activities, promoting work-life balance;
• adopt a zero-tolerance approach to all forms of violence, discrimination, physical, verbal or digital abuse, and harassment—including sexual harassment—as well as intimidation and any conduct that undermines a person’s dignity;
• identify and assess risks of abuse and harassment, including as part of workplace health and safety, and define a Plan to prevent and manage them;
• provide specific, periodic training at every organizational level on zero tolerance and unacceptable conduct;
• make reporting channels available, including anonymous channels, ensuring confidentiality, protection for the reporting person and a prohibition on retaliation; and review reported incidents to adopt the necessary prevention, protection and improvement measures;
• support women’s empowerment and the appreciation of diversity;
• promote open, respectful and inclusive internal and external communication, including marketing, advertising, and institutional and commercial communications;
• develop skills and awareness through training and awareness-raising activities;
• identify and assess risks and opportunities related to Gender Equality, planning the necessary prevention and improvement actions;
• provide channels for consultation, participation, reporting and dialogue;
• comply with legislative and contractual requirements, as well as any requirements voluntarily undertaken, relating to Gender Equality and inclusion.

Implementation and monitoring - The commitments in this Policy are translated into objectives, indicators and improvement programs, including through the Gender Equality Strategic Plan, corporate welfare initiatives, assessments of working environments, and periodic listening activities and surveys for personnel.

CUSTOM provides the resources, responsibilities and tools needed to implement, maintain and improve the Gender Equality Management System, with the involvement of Management and the Steering Committee.

Communication and improvement - This Policy is communicated to people working at and for CUSTOM, made available to interested parties, and reviewed periodically to verify its suitability, effectiveness and consistency with the organization’s objectives.

Date: 1 September 2026
Carlo Stradi
Chairman - CUSTOM S.p.A.